Our contact details

Name: Adrian Samoila

Address: Xplore Distribution Ltd, 13 Ringwood Close, Desford, LE9 9HZ

E-mail: privacy@xplore-brands.com  

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Transaction & order information: Products you purchased, their price, billing/delivery address, orders, receipts, your method of payment and your payment details which are anonymised as per PCI DSS recommended standards.
• Through our websites, Xplore UK Distribution LTD will not collect any personal data about you (e.g., your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g., by registration, survey) and provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• When you contact us by any means with queries, complaints etc.
• When you fill in any forms.
• When you subscribe to our marketing. 
• When you apply for a job via our site.
• When you’ve given a third-party permission to share with us the information they hold about you

We need to process your personal data for a number of different reasons, and these are our legal bases for processing. We also need to keep your personal data for as long as is necessary for us to operate our business and to comply with legal and regulatory obligations.

We may share this information with the individuals themselves and with other organisations. Where this is necessary, we are required to comply with UK General Data Protection Regulation (UK GDPR).

We may need to share information with these organisations for more than one reason and not all your personal information may need to be shared each time. We aim to minimise the personal information shared and the instances of sharing to what is needed for the specific purpose and in line with the Data Protection Regulation (UK GDPR).

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time.

You can do this by contacting privacy@xplore-brands.com.

How we store your personal information

Your information is securely stored.

We do not keep any personal data longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (‘storage limitation’)”.  We will then dispose your information by deleting the data from our records, ensure it is no longer available online or offline in any form physical or digitally.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Xplore Distribution Ltd, 13 Ringwood Close, Desford, LE9 9HZ or email us at privacy@xplore-brands.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Address: Xplore Distribution Ltd, 13 Ringwood Close, Desford, LE9 9HZ

E-mail: privacy@xplore-brands.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk